Analysis and Reporting of Customer Complaints

October 11, 2012

CEFLI conducted an educational webinar on maintaining metrics to identify trends, addressing issues and proactively preventing the reoccurrence of complaints.

Complaint HandingFaculty:
Chad Batterson - AVIVA
Margaret Fuller - ING
John Haworth - WA State Office of the Commissioner
Brian Leary - Fidelity Investments Life

The webinar provided a detailed discussion on the analytics, trends and reporting of customer complaints relating to life insurance and annuities. 


You must be a registered user to access this part of the CEFLI website.

If you are a professional in the Life Insurance Industry,
sign up for free access using the form below.

Note: your username will be displayed in your posts, comments, and replies in the CEFLI Discussion Board.

Spaces are allowed; punctuation is not allowed except for periods, hyphens, and underscores.
A valid e-mail address. All e-mails from the system will be sent to this address. The e-mail address is not made public and will only be used if you wish to receive a new password or wish to receive certain news or notifications by e-mail.