Analysis and Reporting of Customer Complaints

October 11, 2012

CEFLI conducted an educational webinar on maintaining metrics to identify trends, addressing issues and proactively preventing the reoccurrence of complaints.

Complaint HandingFaculty:
Chad Batterson - AVIVA
Margaret Fuller - ING
John Haworth - WA State Office of the Commissioner
Brian Leary - Fidelity Investments Life

The webinar provided a detailed discussion on the analytics, trends and reporting of customer complaints relating to life insurance and annuities. 

 


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